-------------------------------------------------- ¦ REFERENCE TITLE: telephone solicitations; seller ¦ -------------------------------------------------- ¦ ¦ ¦ ¦ ¦ ¦ ¦ State of Arizona ¦ ¦ Senate ¦ ¦ Forty-fifth Legislature ¦ ¦ First Regular Session ¦ ¦ 2001 ¦ -------------------------------------------------- ¦ SB 1254 ¦ -------------------------------------------------- ¦ Introduced by ¦ ¦ Senator Smith ¦ --------------------------------------------------
AN ACT
AMENDING SECTIONS 44-1271, 44-1273 AND 44-1278, ARIZONA REVISED STATUTES; RELATING TO TELEPHONE SOLICITATIONS.
(TEXT OF BILL BEGINS ON NEXT PAGE)
Be it enacted by the Legislature of the State of Arizona:
Section 1. Section 44-1271, Arizona Revised Statutes, is amended to read:
44-1271. Definitions
In this article, unless the context otherwise requires:
1. "Consumer" means a person who is solicited by a seller or solicitor.
2. "Licensed associated person of a securities, commodities or investments broker"
means any associated person registered or licensed by the national association of
securities dealers, a self-regulatory organization as defined in the securities exchange
act of 1934 (15 United States Code section SECTIONS 78a through 78ll) or an
official or agency of this state or of any other state of the United States.
3. "Licensed securities commodities or investments broker, dealer or investment
advisor" means a person licensed or registered as a securities commodities or investments
broker, dealer or investment advisor by the securities and exchange commission, the
national association of securities dealers, a self-regulatory organization as defined in
the securities exchange act of 1934 (15 United States Code section SECTIONS 78a
through 78ll) or an official or agency of this state or of any other state of the United
States.
4. "Manager" means a person who supervises the work of a solicitor.
5. "Merchandise" means objects, wares, goods, commodities, intangibles, real estate, securities or services.
6. "Person" means:
(a) A natural person or his legal representative.
(b) A partnership, a limited liability company, a limited liability partnership or a domestic or foreign corporation.
(c) A company, trust, business entity or association.
(d) An agent, employee, salesman, partner, officer, director, member, stockholder, associate or trustee.
(e) Any other legal entity or any group associated in fact although not a legal entity.
7. "Premium" means any gift, bonus, prize, award or other incentive or inducement to purchase merchandise.
8. "Principal" means an owner, OR an officer of a corporation or limited
liability company, a general partner of a partnership, a sole proprietor of a sole
proprietorship, a partner of a limited liability partnership, a trustee of a trust and
any other individual who controls, manages or supervises a telephone sales operation.
9. "Prize" means anything offered or purportedly offered and given or purportedly given to a person by chance. Chance exists if a person is guaranteed to receive an item and at the time of the offer or purported offer the seller or solicitor does not identify the specific item that the person will receive.
10. "Prize promotion" means a sweepstakes or other game of chance or an oral or written express or implied representation that a person has won, has been selected to receive or may be eligible to receive a prize or purported prize.
11. "Recovery service" means any business or other practice in which a person represents or implies that the person will recover or assist in recovering for a fee any amount of money that a consumer has provided to a seller pursuant to a telephone solicitation.
12. "Seller" means a person who, directly or through a solicitor, seeks orders for
the sale of merchandise by means of telephone solicitation under any of the following
circumstances:
(a) The person initiates contact by telephone with a consumer and represents or
implies that:
(i) A consumer who buys merchandise will receive additional merchandise, the
same as or different from the type of merchandise purchased, without any additional
charge, except for actual postage or common carrier charges.
(ii) A consumer will receive or has a chance or opportunity to receive a
premium.
(iii) The person is offering to sell the services of a recovery service.
(iv) The person is offering to make a loan, to arrange or assist in arranging a
loan or to assist in providing information that may lead to obtaining a loan unless no
payment of any kind is made until the loan proceeds are disbursed to the borrower.
(v) The consumer will receive a credit card if the consumer pays a fee for the
card before receiving the card OR INITIATES OR RECEIVES TELEPHONE CALLS TO PROVIDE
OR ARRANGE TO PROVIDE GOODS OR SERVICES TO CONSUMERS IN EXCHANGE FOR PAYMENT. THIS
ACTIVITY INCLUDES:
(b) (a) The Solicitation by telephone is made by the person in
response to inquiries from a consumer generated by a notification or communication sent
or delivered to the consumer that represents or implies that:
(i) The consumer has been specially selected in any manner to receive the notification or communication or the offer contained in the notification or communication.
(ii) The consumer will receive a premium if the consumer calls the person.
(iii) If the consumer purchases merchandise from the person, the consumer will also receive additional or other merchandise, the same as or different from the type of merchandise purchased, without any additional charge or for a price that the person represents or implies is less than the regular price of the merchandise.
(iv) The person is offering for sale the services of a recovery service.
(v) The person is offering to make a loan, to arrange or assist in arranging a loan or to assist in providing information that may lead to obtaining a loan unless no payment of any kind is made until the loan proceeds are disbursed to the borrower.
(vi) The consumer will receive a credit card if the consumer pays a fee for the card before receiving the card.
(c) (b) The Solicitation by telephone is made by the person in
response to inquiries generated by advertisements on behalf of the person that represent
or imply that:
(i) The person is offering to sell the services of a recovery service.
(ii) The person is offering to make a loan, to arrange or assist in arranging a loan or to assist in providing information that may lead to obtaining a loan unless no payment of any kind is made until the loan proceeds are disbursed to the borrower.
(iii) The consumer will receive a credit card if the consumer pays a fee for the card before receiving the card.
13. "Solicitor" means a person who uses a telephone to seek sales of merchandise on behalf of a seller or uses a telephone to verify sales for a seller.
14. "Telephone solicitation sale" means a sale of merchandise by a seller.
Sec. 2. Section 44-1273, Arizona Revised Statutes, is amended to read:
44-1273. Limited exemptions
A. The following sellers are not required to register and, except for section 44- 1278, subsection B, are exempt from this article:
1. A person acting within the scope of a license issued under title 20.
2. A person who is registered with the secretary of state pursuant to section 44- 6552 or who is exempt from registration pursuant to section 44-6553.
3. A person making telephone solicitations without the intent to complete and who does not complete the sales presentation during the telephone solicitation but completes the sales presentation at a later face-to-face meeting between the solicitor and the consumer provided that the later face-to-face meeting is not for the purpose of collecting the payment or delivering any item purchased.
4. A person who after making a telephone contact with a consumer sends the consumer descriptive literature and does not require payment before the consumer's review of the descriptive literature and the person is not conducting a solicitation involving any of the following:
(a) The sale of an investment or an opportunity for an investment that is not registered with any state or federal authority.
(b) A prize promotion or premium.
(c) A recovery service.
5. A person or solicitor for a person who operates a retail business establishment under the same name as the name used in the solicitation of sales by telephone, if on a continuing basis all of the following apply:
(a) Merchandise is displayed and offered for sale or services are offered for sale and provided at the person's business establishment.
(b) At least fifty per cent of the person's business involves the buyer obtaining the merchandise at the person's business establishment.
(c) The person holds a transaction privilege tax license pursuant to title 42, chapter 5.
6. A person or solicitor for a person soliciting another business if all of the following occur:
(a) At least fifty per cent of the person's dollar volume consists of repeat sales to existing businesses.
(b) The person does not conduct a prize promotion that requires or implies that to win a consumer must pay money or purchase merchandise.
(c) Neither the person nor any of the person's principals has within twenty years been convicted in any state of a felony or crime of moral turpitude, breach of trust, fraud, theft, dishonesty or violation of telephone solicitation laws, been subject to a final judgment in a civil action involving fraud, deceit or misrepresentation or been subject to an administrative order involving fraud, deceit, misrepresentation or any violation of telephone solicitations laws of any agency of this state, another state, the federal government, a territory of the United States or another country.
7. A person or solicitor on behalf of a person who solicits sales by periodically publishing and delivering a catalog to consumers if all of the following apply:
(a) The catalog contains a written description or illustration of each item offered for sale and the price of each item offered for sale.
(b) The catalog includes the business address or home office address of the person.
(c) The catalog includes at least twenty-four pages of written material and illustrations.
(d) The catalog is distributed in more than one state and has an annual circulation by mail of at least two hundred fifty thousand.
B. The following sellers shall file a limited registration statement pursuant to section 44-1272.01 and, except for section 44-1278, are exempt from this article:
1. A person acting within the scope of a license issued under title 6 or 32 or by the corporation commission pursuant to this title, except persons licensed under title 6, chapter 13.
2. If soliciting within the scope of the license, any licensed securities,
commodities or investments broker, OR dealer or investment advisor or any
licensed associated person of a securities, commodities or investments broker, OR
dealer or investment advisor.
3. An issuer or a subsidiary of an issuer that has a class of securities that is subject to section 12 of the securities exchange act of 1934 (15 United States Code sections 78a through 78ll) and that is either registered or exempt from registration under paragraph (A), (B), (C), (E), (F), (G) or (H) or subsection (g) (2) of section 12 of the act. A subsidiary of an issuer that qualifies for exemption under this paragraph is not exempt unless at least sixty per cent of the voting power of the subsidiary's shares is owned by the qualifying issuer or issuers.
4. A person certificated or regulated by the corporation commission pursuant to title 40, chapter 2 or a subsidiary of that person or a federal communications commission licensed cellular telephone company or radio telecommunication services provider.
5. A person making telephone solicitations for a newspaper of general circulation, a magazine or a licensed or franchised cable television system.
6. An issuer or subsidiary of an issuer that is subject to registration under chapter 12, article 6 or 7 of this title or that is exempt from registration under section 44-1843, SUBSECTION A, paragraph 1, 2, 3, 4, 5, 7 or 9.
7. A person making telephone solicitations for the sale or purchase of books, recordings, videocassettes and similar goods through a membership group or club regulated by the federal trade commission or through a contractual plan or arrangement such as a continuity plan, subscription arrangement, series arrangement or single purchase under which the seller ships goods to a consumer who has consented in advance to receive those goods and the recipient is given the opportunity to review goods for at least seven days and to receive a full refund for return of undamaged goods.
8. A person or solicitor for a person when soliciting previous customers, if all of the following apply:
(a) The person is not offering to sell or selling a security that is not registered with any state or federal authority.
(b) The person makes the solicitation under the same name as the name used to sell merchandise to the customer previously.
(c) The person does not operate a recovery service.
(d) The person does not conduct a prize promotion that requires a consumer to, or implies that to win a consumer must, pay money or purchase merchandise.
(e) The person has not, or any of its principals have not, within twenty years been
convicted in any state of a felony or a crime of moral turpitude, breach of trust, fraud,
theft, dishonesty or A violation of telephone solicitation laws, been subject to a
final judgment in a civil action involving fraud, deceit or misrepresentation or been
subject to an administrative order involving fraud, deceit, misrepresentation or any
violation of telephone solicitations SOLICITATION laws of any agency of this
state, another state, the federal government, a territory of the United States or another
country.
9. A person making telephone solicitations exclusively for the purpose of the sale of telephone answering services to be provided by that person or that person's employer.
10. Any bank holding company, bank, financial institution, trust company, savings and loan association, credit union, mortgage banker or broker, consumer lender or insurer that is licensed or supervised by an official or agency of this state, any other state or the United States, including any parent, subsidiary or affiliate of these institutions.
11. A person providing telemarketing sales service continuously for at least five years under the same ownership and control that derives seventy-five per cent of its gross telemarketing sales revenues from contracts with persons exempted by this section. A seller using an exempt telemarketing sales service is not exempt unless otherwise qualifying for an exemption under this section.
C. On request by the secretary of state, the director of the department of insurance shall provide a current list in a mutually acceptable electronic format to the secretary of state of the requested licensees described in subsection A, paragraph 1 of this section that includes all of the following information:
1. The true legal name of the seller.
2. All of the names under which the seller is doing business or intends to do business.
3. The complete street address of the physical location of the principal place of business of the seller and the telephone number for the location.
4. The name and address of the seller's agent who is authorized to receive service of process IN THIS STATE.
D. In any civil proceeding alleging a violation of this article, the burden of proving an exemption or an exception from a definition is on the person claiming the exemption or exception. In any criminal proceeding in which a violation of this article is alleged, the burden of producing evidence to support a defense based on an exemption or an exception from a definition is on the person claiming the exemption or exception.
E. Any person or solicitor exempted in part from this article by this section shall not make or submit a charge to a consumer's credit card account or a consumer's checking, savings, share or similar account unless any of the following apply:
1. The person provides that the consumer may receive a full refund for the return of undamaged and unused goods or a cancellation of services by providing notice to the person within seven days after the date that the consumer receives the merchandise and the person processes:
(a) A full refund within thirty days after the date that the person receives the returned merchandise from the consumer.
(b) A full refund within thirty days after the purchaser of services cancels an order for the services or a pro rata refund for any services not yet performed for the consumer.
2. The person provides the consumer with a signed copy of a written contract that includes the person's name, address and business telephone number and that fully describes the merchandise offered by the person, the total price to be charged by the person and any terms or conditions affecting the sale.
3. The person is an organization that is registered with the secretary of state pursuant to section 44-6552 or that is exempt from registration pursuant to section 44- 6553.
Sec. 3. Section 44-1278, Arizona Revised Statutes, is amended to read:
44-1278. Unlawful practice; powers of attorney general; cumulative remedies
A. It is an unlawful practice pursuant to section 44-1522 for a seller to make or authorize to any consumer any reference to the seller's compliance with this article other than on inquiry by the consumer.
B. It is an unlawful practice pursuant to section 44-1522 for any seller or solicitor who conducts a telephone solicitation in this state to do any of the following:
1. Use telephone equipment that blocks the caller identification function on the telephone or telephone equipment of the telephone number dialed so that the telephone number of the caller is not displayed on the telephone or telephone equipment that is capable of displaying the telephone number of the caller.
2. Initiate an outbound telephone call to a person if that person has previously stated a desire not to receive outbound telephone calls made by or on behalf of the seller whose goods or services are being offered. A seller or solicitor is not liable under this paragraph or paragraph 3 if all of the following apply:
(a) The seller or solicitor has established and implemented written procedures to comply with this paragraph.
(b) The seller or solicitor has trained the seller's or solicitor's personnel according to the written procedures prescribed in subdivision (a) of this paragraph.
(c) The seller or the solicitor acting on behalf of the seller establishes and maintains a no call list comprised of all persons who request not to be contacted and keeps all do not call requests for at least ten years.
(d) The initial outbound call or any subsequent outbound call made by the seller or solicitor is the result of an error.
3. Intentionally make or cause to be made any unsolicited telephone sales call to any mobile or telephone paging device.
4. Make a telephone call to any residential telephone using an artificial or prerecorded voice to deliver a message unless the call is initiated for emergency purposes or the call is made with the prior express consent of the called party.
5. Use any automatic terminal equipment that uses a random or sequential number generator unless the equipment excludes calls to the following telephone numbers:
(a) Emergency telephone numbers, including 911, of any hospital, medical physician, health care facility, poison control center, fire protection facility or law enforcement agency.
(b) Any guest room or patient room of a hospital, health care facility, elderly care home or similar establishment.
(c) A paging service, a cellular telephone service, a specialized mobile radio service or any service for which the called party is charged for the call.
(d) The telephone numbers maintained on a no call list established pursuant to paragraph 2 of this subsection.
C. IT IS AN UNLAWFUL PRACTICE PURSUANT TO SECTION 44-1522 FOR A SELLER TO INITIATE ANY OUTBOUND CALL PURSUANT TO THIS ARTICLE OTHER THAN BETWEEN 8:00 A.M. AND 9:00 P.M.
C. D. Failure to comply with this article is an unlawful practice
pursuant to section 44-1522. The attorney general may investigate and take appropriate
action as prescribed by chapter 10, article 7 of this title.
D. E. The provisions of this article are in addition to all other causes
of action, remedies and penalties available to this state.
E. F. The attorney general may bring an action in federal court in
accordance with 15 United States Code sections 6101 through 6108.